Several months ago one of our clients indicated that they were starting a collections agency. The business plan called for initial operations to commence with 10 agents who would focus on making the collection calls.
Call Center Software For Collections Industry
As a marketing company we often counsel clients starting new businesses. Several months ago one of our clients indicated that they were starting a collections agency. The business plan called for initial operations to commence with 10 agents who would focus on making the collection calls.
Our client requested that we research call center software for the collections industry. In doing our research we wanted to make sure that the software we selected would be appropriate for his existing collection agency as well as his future growth. Scalability was important.
Immediately we eliminated all of the call center software systems that had expensive set-up costs and equipment. In order to maximize our clients return on investment it was imperative to find a web based system that minimized high set-up fees and costly equipment.
Next we eliminated all of the call center software that did not include a robust predictive dialer. By robust we mean a predictive dialer that we tested and determined would maximize the agents' time on the phone and minimize the waiting time for people dialed (who would almost undoubtedly hang up if they were waiting too long). We were surprised by how many of the systems we tested had poor predictive dialing features.
We continued to narrow down the list of call center software options based on a variety of factors including whether or not the system had VoIP technology, whether or not the system allowed for scheduling and effective call management, etc. Additionally we wanted a system that allowed for call recording options, customizable forms and strong reporting in order to ensure that our client was able to maximize their return on investment.
After concluding our research we advised the client that Safe Soft Solutions offered the best call center software for the collections industry. We suggested the client try the free trial. After two days testing the system to our customers agree that the system was perfect for both their current needs and anticipated needs. For more information about this call center software you should visit http://www.safesoftsolutions.com.
Robert Melillo, president, GM, sales & marketing, White Hat Marketing, LLC (http://www.whitehatfirm.com) focuses on maximizing the return on investment in advertising, marketing, Internet marketing and search engine optimization for clients. White Hat Marketing has specialized teams for different industries including legal industry, real estate and medical/dental industries.
credit Link
http://www.safesoftsolutions.com
http://www.whitehatfirm.com
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